Shipping policy

Shipping Policy

Last updated: July 14, 2026

This Shipping Policy explains how orders placed through sockbloom.shop are processed, shipped, and delivered.

1. Free Worldwide Shipping

SockBloom provides free standard shipping to eligible destinations worldwide.

There is no minimum purchase requirement for standard free shipping unless a different condition is clearly shown during a special promotion.

2. Estimated Delivery Time

Most orders are expected to arrive within:

7–10 business days

The estimated delivery period begins after the order has been successfully confirmed and prepared for shipment.

Business days generally exclude weekends and public holidays.

Delivery estimates are not guaranteed. Delays may occur due to:

  • Customs inspections
  • Carrier service interruptions
  • Severe weather
  • Public holidays
  • High seasonal order volumes
  • Remote delivery locations
  • Incorrect or incomplete addresses
  • Events outside our reasonable control

3. Order Processing

After an order is placed, customers may receive an order confirmation by email.

Orders are reviewed for payment approval and shipping information before fulfillment. Orders placed during weekends or public holidays may begin processing on the next available business day.

We may contact you when additional information is needed to complete your order.

4. Shipping Destinations

We ship to many destinations worldwide.

In rare cases, delivery may not be available because of carrier restrictions, legal restrictions, service interruptions, or an inaccessible destination.

If we are unable to ship your order, we will contact you and provide a refund for the affected item or order.

5. Shipping Address

Customers are responsible for providing a complete and accurate shipping address.

Before submitting an order, verify:

  • Recipient’s full name
  • Street address
  • Apartment or unit number
  • City
  • Province, state, or region
  • Postal or ZIP code
  • Country
  • Telephone number where requested

Contact us immediately if you notice an address error.

We cannot guarantee changes after an order has been processed or shipped.

6. Tracking Information

Tracking information may be provided when available for the selected destination and carrier.

Tracking updates can occasionally take several business days to appear after shipment. Some international carriers provide limited tracking while a package is in transit.

A temporary lack of tracking updates does not always mean the package has stopped moving.

7. Multiple Packages

Items from the same order may occasionally be shipped separately.

When this occurs:

  • Packages may arrive on different dates
  • Separate tracking details may be provided
  • You will not be charged additional standard shipping fees

Please check all available tracking information before reporting missing items.

8. Customs, Duties, and Import Charges

International orders may be reviewed by customs authorities.

Depending on the destination and applicable law, customs duties, taxes, brokerage fees, or import charges may be assessed.

Where these charges are not collected during checkout, they may be the responsibility of the recipient. SockBloom does not control charges imposed by local authorities.

Refusal to pay legally required import charges may result in the package being returned, delayed, or abandoned.

9. Delayed Packages

A package may arrive after the estimated delivery period due to circumstances outside our control.

When contacting us about a delayed order, include:

  • Your full name
  • Order number
  • Shipping address
  • Tracking information, if available

We will review the shipment information and assist with the next reasonable steps.

10. Lost Packages

A package may be considered lost only after the carrier’s expected delivery period and investigation requirements have been completed.

If tracking shows no delivery and the package appears lost, contact us at support@sockbloom.shop.

After reviewing the available evidence, we may provide a replacement, refund, or another appropriate resolution.

11. Packages Marked as Delivered

If tracking shows “delivered” but you cannot locate the package:

  1. Check around the delivery location.
  2. Ask household members, neighbors, building staff, or reception.
  3. Review any delivery photograph or carrier notice.
  4. Wait until the end of the delivery day, as some carriers update tracking early.
  5. Contact the local carrier for delivery details.
  6. Contact SockBloom if the package remains missing.

We will make a reasonable effort to assist, but delivery claims may require confirmation from the carrier.

12. Incorrect or Incomplete Addresses

Orders returned or undeliverable because of an address entered incorrectly by the customer may require additional verification before reshipment or refund.

SockBloom is not responsible for packages delivered to an address correctly entered by the customer but intended for another location.

13. Damaged Deliveries

If your package arrives visibly damaged, photograph:

  • The external packaging
  • The shipping label
  • The damaged product
  • Any damaged internal packaging

Send the photographs and your order number to support@sockbloom.shop so we can review the issue.

14. Contact Information

For shipping assistance, contact:

SockBloom
976 Rue Bellevue
L'Île-Bizard-Sainte-Geneviève, QC H9C 2W5
Canada

Email: support@sockbloom.shop
Phone: (866) 222-3456